Aircart Return & Refund Policy

1. Return Eligibility

• Products are eligible for return within 7 days of delivery.
• Items must be:
  • Unused and in original condition
  • In original packaging with all tags and accessories

2. How to Request a Return

• Go to “My Orders” in your Aircart account
• Select the item and choose “Return”
• Provide a valid reason and photos if applicable
• Our team will review and coordinate with the supplier

3. Pickup & Shipping

• Eligible returns may be picked up by the seller/logistics partner
• In some cases, self-shipping with a trackable service may be required
• Retain proof of shipping for tracking

4. Refund Process

approved refunds will be credited to your original payment method within 5 to 7 business days.

Refunds are issued to the original payment method only.

5. Order Cancellations

• Orders can be canceled before shipment
• Once shipped, cancellation is not possible
• You may initiate a return after delivery if eligible

6. Supplier Responsibility

• Aircart acts as a marketplace platform
• Each seller/service provider is responsible for returns of their products
• Aircart mediates disputes but final acceptance rests with seller policies

7. Disputes or Issues

• For problems with return pickup, refund delay, or supplier response:
  • Email us at support@aircart.com
• We aim to resolve all issues promptly and fairly

8. Policy Updates

• This policy may be updated from time to time
• Check this page regularly for any changes